Privacy Policy
Trenton Mills, LLC
Last Updated: June 15, 2026
Trenton Mills, LLC (“Trenton Mills,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, shop our online store, create an account, contact customer service, submit product reviews, subscribe to our blog or email updates, submit Halloween decoration photos, request wholesale pricing, or otherwise interact with us.
This Privacy Policy applies to information collected through our website and related online services. It does not apply to information collected by third-party platforms that we do not own or control, including Amazon, Stripe, shipping carriers, social media platforms, or other third-party websites and services.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our website, and information received from service providers involved in operating our business.
A. Information You Provide to Us
Depending on how you interact with the website, we may collect:
Account information, such as your name, email address, password, saved shipping addresses, saved billing addresses, order history, refund requests, communication preferences, and account settings.
Order and transaction information, such as products purchased, quantities, shipping address, billing name and address, order status, shipping status, returns, refunds, and related customer service history.
Customer service information, including information you submit through contact forms, emails, or other communications regarding orders, products, refunds, returns, wholesale inquiries, or other questions.
Product review information, including your name or display name, review text, rating, photos if submitted, and any other information you choose to include in a review.
Blog subscription information, such as your email address and communication preferences.
Halloween decoration submission information, including photos, name, email address, city and state, year of photo, comments, and any other information you choose to submit with your photo.
Wholesale application information, such as business name, business type, how you sell, resale certificate or tax identification information, contact name, role or title, work email, phone number, products of interest, estimated order volume, order frequency, shipping region, preferred terms, notes, specifications, certifications, packaging requirements, and other information you submit in connection with a wholesale account request.
B. Payment Information
Payments on our website are processed by Stripe or another third-party payment processor. Trenton Mills does not store full credit card numbers, card security codes, or full payment credentials on our website or servers.
We may store limited transaction-related information necessary to process and manage orders, including your name, billing address, shipping address, order details, payment status, refund status, and related records.
Your payment processor may collect and process payment information under its own privacy policy and terms.
C. Information Collected Automatically
When you visit the website, we and our service providers may automatically collect certain information, including:
IP address;
browser type;
device type;
operating system;
referring URLs;
pages viewed;
links clicked;
time spent on pages;
shopping cart activity;
checkout activity;
general location information derived from IP address;
cookies, pixels, tags, and similar technologies.
We use this information to operate the website, improve performance, understand customer behavior, prevent fraud, maintain security, measure marketing effectiveness, and improve the shopping experience.
2. How We Use Information
We may use collected information to:
operate, maintain, and improve the website;
process purchases and fulfill orders;
provide guest checkout and account-based checkout;
create and manage customer accounts;
save shipping and billing addresses at your request;
display order history;
provide order status and shipping status updates;
process returns, refunds, exchanges, and customer service requests;
respond to questions and support requests;
send transactional emails related to orders, accounts, shipping, returns, refunds, or customer service;
send marketing emails, blog updates, sale notifications, and event announcements when permitted;
allow users to submit, read, and interact with product reviews;
review and publish Halloween decoration photo submissions;
evaluate wholesale account applications;
communicate with wholesale applicants and approved wholesale partners;
prevent fraud, abuse, security incidents, and unauthorized access;
comply with legal, regulatory, tax, accounting, and business recordkeeping obligations;
enforce our Terms and Conditions;
protect the rights, property, and safety of Trenton Mills, our customers, and others.
3. Email Communications and Marketing Preferences
You may opt in to receive marketing emails, blog updates, sale notifications, event announcements, and other promotional communications from Trenton Mills.
You can unsubscribe from marketing emails by using the unsubscribe link included in those emails or by changing your account communication preferences, where available.
We may still send transactional or service-related messages even if you unsubscribe from marketing emails. These may include order confirmations, shipping updates, password reset emails, account notices, return or refund updates, customer service responses, and other non-promotional communications.
Trenton Mills intends to handle email communications and opt-out requests in accordance with applicable U.S. and Canadian email marketing requirements.
4. Halloween Decoration Photo Submissions
Users may submit photos showing Halloween decorations or displays that include Trenton Mills products.
When you submit a Halloween decoration photo, you may choose to provide your name, email address, city and state, year of photo, comments, and other related information. Submitted photos and related submission details may be stored indefinitely unless Trenton Mills chooses to remove them.
By submitting a photo, you understand that the photo and associated submitted content may be reviewed by Trenton Mills and, if selected, may be displayed publicly on the website or used in social media, advertising, marketing, promotional materials, or other public channels.
Not all submitted photos will be selected or published. Selection, placement, editing, removal, and use of submitted photos are entirely at the discretion of Trenton Mills.
Please do not submit photos that contain people, private property, addresses, license plates, copyrighted materials, trademarks, or other identifiable content unless you have all necessary rights, permissions, and consents.
5. Product Reviews and Public Content
If you submit a product review, comment, photo, or other public-facing content, that content may be visible to other website visitors. Public content may include your display name, review text, rating, photos, or other information you choose to submit.
Do not include sensitive personal information in product reviews, public comments, photo submissions, or other public-facing website areas.
We may moderate, edit, decline, remove, or refuse to publish reviews or public content at our discretion.
6. Wholesale Applications
Organizations may request a wholesale account through the website. Submission of a wholesale application does not guarantee approval, special pricing, payment terms, shipping terms, order priority, account privileges, or any business relationship with Trenton Mills.
We use wholesale application information to evaluate applicants, communicate with applicants, manage wholesale relationships, verify business information, maintain records, and administer B2B transactions.
7. How We Share Information
We may share information with:
Payment processors, such as Stripe, to process payments, refunds, fraud checks, and related transactions.
Shipping carriers and fulfillment providers, to pack, ship, deliver, track, and manage orders.
Website hosting, ecommerce, and technology providers, to operate the website, customer accounts, checkout, order management, email systems, analytics, security, and related services.
Marketing and communications providers, to send emails, blog updates, sale announcements, event notifications, and other permitted communications.
Customer service providers, if used, to help respond to inquiries, returns, refunds, and support requests.
Professional advisors, such as attorneys, accountants, insurers, auditors, and consultants.
Government authorities, courts, regulators, or law enforcement, when required by law or when we believe disclosure is necessary to protect rights, safety, property, or legal interests.
Business transaction parties, in connection with a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar business transaction involving Trenton Mills.
We do not sell full credit card information because we do not store it. We do not authorize third parties to use your personal information for purposes unrelated to providing services to us unless otherwise disclosed or permitted by law.
8. Amazon Storefront
Trenton Mills may sell products through an Amazon storefront. Purchases made through Amazon are subject to Amazon’s own privacy policy, terms, checkout process, payment handling, returns process, and account settings.
This Privacy Policy applies to Trenton Mills’ own website and services, not to Amazon’s platform.
9. Cookies and Similar Technologies
We may use cookies, pixels, tags, scripts, and similar technologies to:
keep you signed in;
remember cart contents;
support checkout;
save preferences;
measure website traffic;
understand product interest;
improve website performance;
detect fraud or security issues;
support marketing and analytics.
You may be able to adjust cookie settings through your browser. Disabling cookies may affect website functionality, including account access, shopping cart behavior, checkout, and saved preferences.
10. Data Retention
We retain personal information for as long as reasonably necessary to operate our business, provide services, fulfill orders, maintain records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and support legitimate business purposes.
Some information may be retained for longer periods where required for tax, accounting, legal, warranty, refund, chargeback, fraud prevention, or recordkeeping purposes.
Halloween decoration photos and related submissions may be stored indefinitely unless removed by Trenton Mills at its discretion or unless otherwise required by law.
11. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, server, payment system, database, or internet transmission is completely secure.
You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices and account.
12. Your Choices
Depending on your location and applicable law, you may have the right to:
access certain personal information we maintain about you;
update or correct your account information;
request deletion of certain information;
opt out of marketing emails;
close your account;
request information about how your data is used or shared.
To make a privacy request, contact us using the information below. We may need to verify your identity before processing certain requests.
Some information may be retained where necessary for legal, security, fraud prevention, tax, accounting, dispute resolution, order fulfillment, or legitimate business purposes.
13. Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
14. Third-Party Links and Services
Our website may link to third-party websites, platforms, payment processors, social media services, shipping carriers, or other services. We are not responsible for the privacy practices, content, terms, or security of third-party websites or services.
You should review the privacy policies and terms of any third-party services you use.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the website with a revised “Last Updated” date.
Your continued use of the website after an updated Privacy Policy is posted means you acknowledge the updated policy.
16. Contact Us
For privacy questions or requests, use our contact page, or contact:
Trenton Mills, LLC
400 Factory Street (Physical)
PO Box 107 (Mailing)
Trenton, Tennessee 38382
Phone: (731) 855-1323
Fax: (731) 855-9000